Although we know that things happen, due to the nature of our business our store policy remains that we do not offer refunds. All purchases are final sale because of the nature of the formal dress industry. We do not offer returns or exchanges. If a dress is damaged or ruined during shipping, we will do our best to resolve the issue.
ALL SALES ARE FINAL
Special orders require a 60% deposit. Once a special order is placed we are unable to cancel with the manufacturer. We are not responsible for any slight change in dye lot or fit. Special Orders must be picked up within 30 days of arrival. NO EXCEPTIONS
Law Away :
We will gladly fullfil a layaway request for our customers, but we require 50% deposit down for our lay away plan.
Lay Away items must be paid for in full within 30 days. If not, we will unfortunately have tocharge a $25.00 fee per 30 days
Alterations are NOT INCLUDED in the price of the dress, but we will gladly provide the service for a fee. We are not responsible for any garments once they leave the store or once they have been worn.
You do not have to have your alterations done here if you do not want too.
CANCELING an order : Once a sales order has been placed with our store you will not be able to cancel your purchase.
ABSOLUTELY NO MEN NEAR THE FITTING ROOMS
ONLINE SALES and INTERNATIONAL SALES:
International customers are responsible for any additional charges once your garment or item has reached your country such as duties and taxes. If for any reason your purchase needs to be sent back you are responsible for the shipping.
If you are unsure about how to measure yourself, to assure you are ordering the correct size we encourage you to contact us for detailed instructions for measuring yourself properly.
Please refer to the size chart for each style and have someone else measure you.
YOU MUST PICK THE SIZE THAT REPRESENTS THE LARGEST MEASUREMENT OF THE THREE MEASUREMENTS!
Sales tax will be charged for all New York State residents.
Be sure to INCLUDE YOUR WEAR DATE when you checkout.
We will contact you to confirm that your selection will be available by your wear date.
Orders not in stock can take up to 16- 24 weeks to come in.
WE WILL MATCH ANY COMPETITORS PRICE JUST COPY AND PASTE A LINK TO US BY E-MAIL
For more details on our sales policy please contact us by telephone.